Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website at ascendlabs.ai (the “Site”), and any services, courses, training programs, consulting engagements, or other offerings provided by Ascend AI Labs (“Ascend,” “we,” “us,” or “our”), operated by AscendAI LLC.

By accessing the Site or using any of our services, you agree to be bound by these Terms. If you do not agree, you should not access the Site or use our services.

1. Our Services

Ascend AI Labs provides AI literacy training, consulting, advisory, and implementation services for businesses and organizations. Our offerings may include online and in-person training programs (such as the AI Ambassador program), self-directed courses, workshops, executive coaching, risk and governance consulting, and related professional services. The specific scope, deliverables, and terms of any consulting or training engagement may be further defined in a separate statement of work or service agreement between you and Ascend.

2. Use of Artificial Intelligence

Ascend is an AI company. Artificial intelligence is central to what we do, how we operate, and what we teach. You should expect to encounter AI in many forms when interacting with us and our services, including but not limited to:

• AI-generated or AI-assisted content in our training materials, presentations, reports, and deliverables.
• AI-powered chatbots, virtual assistants, or conversational interfaces on our Site or within our programs.
• AI-generated avatars, voice, or video content used in educational or marketing contexts.
• AI tools and platforms used in the delivery of our consulting and implementation services.
• AI-driven analytics, personalization, and communication tools used in our business operations.

We are continuously exploring new ways to integrate AI into our services and operations. The specific AI technologies and applications we use will evolve over time. While we strive to ensure that our use of AI is responsible, transparent, and aligned with the interests of our clients and users, AI-generated content and outputs may occasionally contain errors or inaccuracies. Our training programs and consulting services are designed to help you understand and navigate these realities.

AI-generated content provided through our services is intended for informational and educational purposes. It does not constitute professional, legal, financial, or technical advice, and should not be relied upon as a substitute for independent professional judgment.

3. Accounts and Access

Certain services, such as course enrollment or access to our learning management system, may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us promptly at [email protected] if you become aware of any unauthorized use of your account.

We reserve the right to suspend or terminate your account or access to any part of our services at our discretion, with or without notice, for conduct that we determine violates these Terms or is harmful to our business, our users, or third parties.

4. Intellectual Property

All content on the Site and within our services, including text, graphics, logos, images, videos, course materials, curricula, methodologies, software, and other materials, is the property of AscendAI LLC or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any of our content without our prior written consent, except as expressly permitted in a separate agreement (such as a white-label or licensing arrangement).

If you are enrolled in a course or training program, you are granted a limited, non-exclusive, non-transferable license to access and use the course materials for your personal or internal business learning purposes for the duration of your enrollment. This license does not include the right to share, redistribute, or resell course materials.

5. Acceptable Use

You agree not to use the Site or our services to:

• Violate any applicable law or regulation.
• Infringe the intellectual property or other rights of any third party.
• Transmit any material that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.
• Interfere with or disrupt the operation of the Site or any related systems or networks.
• Attempt to gain unauthorized access to any part of the Site, other accounts, or systems connected to the Site.
• Use any automated means (bots, scrapers, or similar tools) to access or collect data from the Site without our prior written consent.

6. Payment and Refunds

Fees for our courses, training programs, and consulting services are as described at the time of purchase or as set forth in a separate agreement. All payments are processed through third-party payment processors, and your use of those services is subject to their terms. We do not store your full payment details on our servers.

Unless otherwise stated in a separate agreement, all fees are non-refundable. If you believe you are entitled to a refund, please contact us at [email protected] and we will review your request on a case-by-case basis.

7. Third-Party Links and Services

The Site may contain links to third-party websites, tools, or services that are not owned or controlled by Ascend. We are not responsible for the content, practices, or availability of any third-party sites or services. Your interactions with third-party services are governed by their own terms and policies.

8. Disclaimers

The Site and our services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. To the fullest extent permitted by law, Ascend disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that any content (including AI-generated content) will be accurate, complete, or current.

Nothing in our services constitutes legal, financial, medical, or other professional advice. You should consult qualified professionals for advice specific to your situation.

9. Limitation of Liability

To the fullest extent permitted by applicable law, AscendAI LLC, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Site or our services, whether based on warranty, contract, tort, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

Our total aggregate liability for any claims arising out of or relating to these Terms or our services shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless AscendAI LLC and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of the Site or our services, your violation of these Terms, or your violation of any rights of a third party.

11. Dispute Resolution

Any legal or equitable dispute, claim, or controversy arising from or relating to these Terms or the breach, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of these Terms (each a “Claim”), shall be mediated by both parties prior to any party pursuing any other legal or equitable remedy in any other forum whatsoever (the “Mediation”). All such Mediations shall be conducted through the platform provided by New Era ADR, Inc. (https://app.neweraadr.com/) (the “New Era Platform”) in accordance with its rules and procedures by a professional Neutral with relevant experience (the “Neutral”). The Neutral shall be chosen in accordance with the rules and procedures of the New Era Platform. If any such Claim is not finally settled through Mediation, such Claim shall be finally resolved by binding arbitration through the New Era Platform in accordance with its rules and procedures for Virtual Expedited Arbitrations. The Neutral shall be chosen in accordance with the rules and procedures of the New Era Platform. The parties will bear costs as provided for under these Terms or, if silent, in accordance with the rules and procedures of the New Era Platform. The prevailing party may be entitled to receive reimbursement of its reasonable expenses (including reasonable attorneys’ fees and all other expenses) incurred in connection therewith, at the Neutral’s discretion. Judgment on the arbitration award may be entered in any court having jurisdiction.

A party shall initiate a proceeding through New Era ADR at https://app.neweraadr.com. The contact information for Ascend AI Labs shall be [email protected] and for the other party it shall be the last known email address. For more information on initiating disputes please go to New Era ADR’s Virtual Arbitration Help Center at https://help.neweraadr.com/en/collections/3597034-expedited-virtual-arbitrations. For support when initiating a dispute please contact [email protected].

Class Action Waiver. You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Ascend.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law provisions.

13. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of the Site or our services after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any separate service agreements or statements of work, constitute the entire agreement between you and Ascend AI Labs regarding your use of the Site and our services.

16. Contact Us

If you have any questions about these Terms, please contact us:

Ascend AI Labs (AscendAI LLC)

Email: [email protected]

Location: Park City, Utah