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A Ascend AI Operations · Managed · One business day

Your team is trained.
Keep them ahead.

Managed AI operations for organizations running Claude or ChatGPT. We keep your systems running, current, healthy, and safe, from the team that set them up, so your investment in AI keeps paying off instead of quietly decaying.

Request a scoping call First response within one business day. See what's included below.
Abstract AI operations command center dashboard with connected workflows, status panels, and system health indicators
The problem

Training starts the engine. Staying current keeps it running.

Three weeks after any rollout, small things break. A connector loses its login. A workflow that ran Friday stops firing Monday. Adoption stalls, not because the tools failed, but because nobody owns keeping them running.

And the ground keeps moving. Claude and ChatGPT ship changes every month. What was current in spring is behind by fall, and staff quietly fall back to the old way of doing things — the productivity walks out the door.

Someone should own both. That's the program.

Abstract workflow diagram showing a broken connector, warning state, and stopped automation
What's included

Four pillars.
One program.

Four things, running whether or not you file a ticket. Together they keep your AI running, current, healthy, and safe.

Four stacked operational modules connected by a blue rail representing support, feature updates, health checks, and governance
What the desk handles

If it can be configured,
it's covered.

The desk covers everything buildable on the connections you already have. Unlimited intake within scope, with a pool of hands-on build hours included every month.

Central AI workspace connected to documents, calendar, email, chat, voice, apps, and automation tools

Troubleshooting

Broken connectors, sync gaps, access errors, workflows that stopped firing. We find it and fix it.

Configuration

New projects, instructions, and voice snippets, built on the connections you already have.

Build advisory

Feasibility reads and design guidance before your staff sink a week into a dead end.

Scheduled automations

Recurring tasks and agents set up and kept running on the tools you're already connected to.

What's not covered

Net-new development and new integrations. We identify it, scope it, and quote it separately, which is exactly what keeps your monthly cost flat.

Pricing

Priced to protect what you already spent.

$2,500
per month, to start

Plans begin at $2,500, covering up to 15 staff with all four pillars

~$150
per covered seat

Inside the standard range for outsourced IT support

1day
first response, every ticket

With a priority lane for operations-blocking issues

One flat retainer. No hourly surprises.

You invested in training and building your AI. This keeps it from decaying and keeps you current as the tools change, for less than a fraction of a junior hire. A one-time standup maps your tools so we're useful from day one, and it's waived for training clients.

Who answers

A bench,
not a queue.

Whoever picks up your ticket already knows your systems. A named team carries your context, so you're never explaining your setup to a call center reading it off a screen for the first time.

If we trained your team, we already know your stack. If we didn't, the standup week is how we learn it.

Operations dashboard with three expert role cards and support system context panels
Build lead
Works inside these systems every day. Owns the hands-on configuration, troubleshooting, and the tutorials.
Relationship manager
Your first point of contact. Owns your queue and ships the monthly brief and health check.
Founder escalation
Backstops anything hard, runs the leadership review, and makes the call on what's a project.
Questions buyers actually ask

Before you ask.

No. Most clients come to the program after training, but the standup engagement onboards any organization already running Claude or ChatGPT.
Feature Currency is a core pillar. We monitor every Claude and ChatGPT release and send a plain-language brief on what changed and what it means for your stack, plus a short tutorial whenever a major feature or UX change lands. You're never the last to know, or the one hunting for where a button moved.
Claude and ChatGPT, including their connectors, projects, and scheduled-agent capabilities, plus the tools around them: Microsoft 365, Google Workspace, Slack, and voice dictation.
Any question or issue about tools we support: something broken, something to set up, or "can this be done?" Intake is unlimited within scope; hands-on build work draws your monthly hours pool.
We tell you plainly, then scope and quote it as a separate project. Nothing out of scope ever lands on your retainer.
No. Your MSP keeps running devices, networks, and accounts. We cover the AI layer they don't: the platforms, connectors, and agents your team actually works in.
The next step

Put a number on it.

Tell us your platform, your headcount, and what you've already built. We'll send a scoped quote within two business days.

Calm system status dashboard showing running, current, healthy, and governed operational states
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